Shari Cummins underwent a left knee replacement. With using two different rehab facilities before choosing KORT for her home and outpatient physical therapy, she was able to fully experience distinguished care provided by…
Tom Schoolmaster injured his shoulder in a fishing competition. After having shoulder surgery, Tom came to KORT Winchester for physical therapy. Because of the expertise of the physical therapists at KORT, Tom is no longer…
Kroger MidSouth Division and KORT worked together to implement a new employee wellness program called Living Life Safe and Well. Since its introduction last October, this new program has cut down on job-related employee…
Kristen Craig, a Lexington native, is a sophomore at Campbellsville University. 4 months ago she was diagnosed with Non-Hodgkin lymphoma. TODAY she is an Overcomer!She is an Inspiration and credits her team at KORT…
Lori Childs' feet hurt. Plantar Fasciitis and Achilles Tendinitis were cramping the active lifestyle she enjoyed. Achy feet greeted her each morning and stayed with her throughout each day. From sunup to sundown, she began…
Jessica Griffitt came to KORT Nicholasville with knee pain. Jessica was not able to run, but with the help of her KORT Physical Therapist she is back to running 8-10 miles. The hands on therapy and strengthening exercises…
Our customer service team at SSM Health Physical Therapy is available to assist you with questions you may have regarding your patient statement/billing. We offer convenient ways to contact us regarding your account and offer a frequently asked questions section that may answer your questions.
If you would like to pay your bill online, please use the information listed to the right that meets your needs.
Choose your payment center below:
As a courtesy, your claims will be submitted to any medical insurance plan for which you provide information and in which you are currently enrolled. You will be billed for any balances considered to be the responsibility of the member after the insurance company has processed your claim. Copays, however, are due at the time of service and will be collected by the front office staff when appropriate. As an additional courtesy, your insurance coverage and benefits will be verified prior to your first visit, when possible. However, this verification is not a guarantee of payment since SSM Health Physical Therapy is simply calling on your behalf to obtain information. We cannot be held liable for any errors or misinformation of quoted insurance coverage or benefits. We strongly urge each patient to contact member relations for his/her insurance plan to also verify coverage, benefits and benefit limitations.
Methods of Payment
Medical records can be obtained by contacting the front office staff at the clinic where treatment was rendered.
Frequently Asked Questions
Q: How are my charges determined?A: The charges are determined based upon the services provided to you by your treating therapist.
Q: Why do the charges sometimes vary from other dates of service?A: The charges are determined based upon the services provided to you by your treating therapist on each date of service. If the therapist adds, changes, or removes any services on a given date, your charges for that date may change. For most insurance plans, we are required to bill according to national uniform medical billing codes (CPT codes), which is standard practice for medical claims for most medical providers and hospitals.
Q: Why do I not see a specific payment reflected on my statement?A. Payments are posted to each date of service that has an open balance. If your payment was more than the balance on one claim line, the maximum amount that can be posted to that claim line is the current balance. Any remaining amount from your payment will be posted to subsequent claim lines. For example, if you paid $100.00, your payment could show as five (5) $20.00 payments for five different dates of service instead of one $100.00 payment.
Q: Why am I being billed for Dates of Service I paid for last month?A. Payments received are applied to claims that have open patient balances from the oldest date of service to the newest date of service. Insurance carriers sometimes process the dates of service out of order. Therefore timing differences can cause more recent dates of service to be paid before older dates.
Q: Why am I getting a bill before the insurance has processed all dates of service?A: Patient statements are generated monthly. Any account that has a current balance sitting as patient responsibility will have a statement generated. Monthly statements will continue as claims are processed by the insurance and additional amounts become the responsibility of the patient. Once all claims are processed by the insurance and all patient responsibility has been satisfied, monthly statements will no longer be generated.
HIPAA Privacy Act
In accordance with Federal Law, our office is required to follow the Health Insurance Portability and Accountability Act (HIPAA), which covers medical records AND billing information. In order to release any such patient information (for patients over 18 at time of service) to another party such as a relative, significant other, friend, etc., the patient must give authorization for our office to release information to that party. More information on HIPAA can be obtained by contacting the customer service department.